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Support Center: Guides & FAQs

Find guidance on installation, product selection, technical concepts, and troubleshooting.

This Knowledge Base provides clear answers about compressed air monitoring and SUTO iTEC products. Topics include installation, choosing the right instruments, and solving common issues. We update this section regularly with new content. If you cannot find the information you need, please contact us.

Flow readings at zero demand can result from incorrect zero calibration, moisture or oil contamination, or vibration near the sensor.

Possible causes:
  • A zero-flow calibration has not been performed or was done incorrectly.
  • High humidity or oil residue may cause thermal sensors to register false readings.
  • Nearby machinery or vibrations might create noise signals that are interpreted as flow.
Solutions:
  • Use the S4C-FS software to perform a proper zero-flow calibration with the pipe completely depressurized.
  • Check for moisture or oil using a dew point sensor or monitor.
  • Avoid installing the sensor near sources of vibration, such as compressors or motors, which could affect accuracy.